Refund policy


๐Ÿ“ฆ Refund & Claim Policy โ€“ Dukan (ุฏููƒุงู†)



At Dukan, we are committed to providing a fair and transparent experience for all our customers. Please review our policy below:



๐ŸŽฅ Evidence Requirements



  • If you are submitting a video as evidence, it must be clear and between 30 to 45 seconds.
  • The video should clearly demonstrate the issue (damage, missing items, or theft).




๐Ÿ’ฌ Refund Requests



  • All refund requests must include a clear and valid reason explaining the issue.
  • Requests without proper explanation or supporting evidence may not be approved.




๐Ÿ“ฆ Stolen Packages



  • If your package was stolen, you must provide valid proof (such as security footage or an official report).
  • Any video evidence submitted must be 30 to 45 seconds and clearly show the incident.




๐Ÿ’ต Refund Eligibility



  • If your claim is approved, you will receive a full refund (product + shipping to be discussed)






โš ๏ธ Important Notes



  • We reserve the right to review and decline any claim that does not meet the above requirements.
  • All claims should be submitted within a reasonable time after delivery.

ย