Refund policy

📦 Refund & Claim Policy – Dukan (دُكان)

At Dukan, we are committed to providing a fair and transparent experience for all our customers. Please review our policy below:

🎥 Evidence Requirements

• If you are submitting a video as evidence, it must be clear and between 30 to 45 seconds.
• The video should clearly demonstrate the issue (damage, missing items, or theft).

💬 Refund Requests

• All refund requests must include a clear and valid reason explaining the issue.
• Requests without proper explanation or supporting evidence may not be approved.

📦 Stolen Packages

• If your package was stolen, you must provide valid proof (such as security footage or an official report).
• Any video evidence submitted must be 30 to 45 seconds and clearly show the incident.

💵 Refund Eligibility

• If your claim is approved, you will receive a full refund (product + shipping to be discussed)

⚠️ Important Notes

• We reserve the right to review and decline any claim that does not meet the above requirements.
• All claims should be submitted within a reasonable time after delivery.